Senior Fraud Operations Specialist

3 days ago

Ghaziabad, Uttar Pradesh, India beBeeFraud Full time ₹ 12,00,000 - ₹ 20,00,000

We are seeking skilled professionals to manage and resolve customer disputes and fraud cases efficiently.

Key Responsibilities:
  • Review, investigate, and resolve fraud and dispute cases in accordance with industry standards and internal policies.
  • Analyze transaction data and supporting documentation to determine case validity and liability.
  • Prepare and submit dispute case files, representments, and supporting evidence within required timeframes.
  • Collaborate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
  • Identify patterns and emerging trends, providing insights to risk management teams.
  • Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
Required Skills and Qualifications:
  • 2–5 years of experience in fraud, disputes, or chargebacks (industry knowledge required).
  • In-depth understanding of industry regulations and dispute life cycle.
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to manage multiple cases simultaneously with high attention to detail.
  • Excellent written and verbal communication skills.
  • Familiarity with risk detection tools, case management systems, and regulatory requirements (Reg E, Reg Z preferred).
Benefits:
  • Detailed understanding of card network rules and regulations.
  • Effective collaboration and interpersonal skills.
  • Ability to work independently and as part of a team.
Other Requirements:
  • Professional certifications in risk or payments (e.g., CFE, CAFP) a plus.

The ideal candidate will possess strong analytical skills, excellent communication abilities, and the capacity to work effectively in a fast-paced environment.

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