Cybersecurity Solutions Specialist

6 hours ago

Rajahmundry, Andhra Pradesh, India beBeeCybersecurity Full time ₹ 8,00,000 - ₹ 15,00,000

At the forefront of cybersecurity, we're shaping the future of protection and networking. Our mission is to safeguard people, devices, and data everywhere.

We're seeking a skilled Cybersecurity Solutions Specialist to join our rapidly growing team. As a Cybersecurity Solutions Specialist, you will provide exceptional customer service for our loyal customers, developing strong relationships with internal and external stakeholders.

This role offers an exciting opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

  • Provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions.
  • Analyze and investigate customers' reported problems, providing turnkey solutions through debugging, packet captures, and traffic flow analysis.
  • Report and follow up with engineering and development to address and resolve product issues.
  • Own and manage technical cases, recommending corrective actions based on troubleshooting and analysis.
  • Run real-time phone or remote access sessions with customers.
  • Develop core competency on Fortinet's product line and technologies.
Requirements
  • Fortinet Certified Professional (FCP) or CCNA/CCNP certified.
  • A good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.
  • Strong troubleshooting and problem-solving skills in various OSI layer protocols.
  • Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
  • A working knowledge of Linux OS, virtualization technologies, and cloud computing.
  • Experience in Python or any similar language will be an added advantage.
  • Exemplary skills in oral and written communication, including the ability to speak clearly and persuasively.
  • 6 + years of experience in the computer networking or security industry.
About Our Team

The Technical Assistance Center (TAC) team has a collaborative ethos, working seamlessly with various specialized groups to ensure a comprehensive and seamless technical support experience. We emphasize collaboration, continuous improvement, customer-centricity, innovation, and accountability.

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support overall health and financial well-being.

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