
Team Lead
19 hours ago
As a leader in the operations department, you will oversee a team of 15-20 members to drive performance across productivity, quality, shrinkage, and attrition.
Key Responsibilities:
- Lead the team to achieve individual contributor targets.
- Review processes to enhance performance and customer satisfaction.
- Identify training needs and address process gaps.
- Monitor performance and conduct weekly coaching sessions.
- Handle floor support and escalations.
Requirements:
- Prior experience in handling international operations.
- Experience in team management and supervision.
- Excellent verbal and written communication skills.
- Strong organizational and analytical abilities.
- Flexible to work in a fast-paced environment.
Ideal Candidate:
- Results-driven and proactive leader with excellent interpersonal skills.
- Ability to analyze complex problems and develop effective solutions.
- Strong understanding of operational processes.
- Effective communicator with excellent written and verbal skills.
What We Offer:
- Opportunity to lead a high-performing team.
- Collaborative work environment.
- Ongoing training and development opportunities.
If you are a motivated and experienced leader looking for a new challenge, please apply today
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