Quality Assurance Professional

20 hours ago

Vadodara, Gujarat, India beBeeQuality Full time ₹ 18,00,000 - ₹ 25,00,000

Job Title: Quality Assurance Specialist

We are seeking a detail-oriented and experienced quality assurance specialist to support our Anti-Money Laundering (AML) / Know Your Customer (KYC) operations team.

About the Role:

  • Conduct regular audits of AML/KYC cases to ensure compliance with regulatory standards and best practices
  • Identify process gaps and provide constructive feedback to enhance accuracy and efficiency
  • Monitor and report on quality metrics, trends, and key performance indicators (KPIs)
  • Collaborate with the operations and training teams to conduct root cause analysis (RCA) and implement corrective actions
  • Participate in calibration sessions with internal teams and client-side quality stakeholders
  • Assist in updating quality control checklists and standard operating procedures (SOPs) as per evolving guidelines
  • Support new hire training and refresher training sessions related to compliance quality standards
  • Stay updated on the latest AML/KYC regulations, global compliance practices, and quality frameworks

Requirements:

  • Graduate in any discipline (commerce or finance preferred)
  • 4–8 years of total experience in a BPO or financial services environment
  • Minimum 2 years of documented experience as a quality assurance specialist in an AML/KYC process
  • Strong knowledge of regulatory compliance frameworks, customer due diligence (CDD), and enhanced due diligence (EDD)
  • Proficient in quality audit tools, Microsoft Excel, and report generation
  • Excellent verbal and written communication skills
  • Detail-oriented with strong analytical and documentation skills
  • Ability to work in a fast-paced, deadline-driven environment

Work Arrangements:

  • Location: Open to working from the office
  • Shifts: As per business requirements
  • Working Days: 5 days a week

About This Role:

The ideal candidate will have hands-on experience in quality assurance within the banking and financial services industry, specifically in compliance-related processes. This role will be responsible for ensuring process adherence, driving error reduction, and supporting process improvements through audits and feedback mechanisms.

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