HP Support Associate

4 weeks ago


Bengaluru, Karnataka, India lastminute Full time

Job Title: HP Support Associate

Job Summary:

The HP Support Associate is a key role within the lastminute.com group, responsible for maximizing revenues for both key hotel partners and the company. This position requires a business-oriented professional with high integrity, who can maintain strict confidentiality, display initiative and innovation, and exercise sound judgment.

Key Responsibilities:

  1. Evaluate market trends and competitor activity, providing analysis and recommendations for potential actions and next steps.
  2. Manage promotional campaigns by uploading desired deals received from hotel chains or market managers.
  3. Work with market management teams to develop and implement strategies ensuring competitive pricing.
  4. Maintain constant communication with market managers to ensure consistency of communications, partner messaging, and implementation of market strategies.
  5. Develop and share best practices with other market associates and market management teams to optimize market competitiveness.
  6. Review the quality of rates, inventory, and content on sites against competitors.
  7. Support market management teams with the development and delivery of partner communications.
  8. Assist market management teams in prospecting new hotels and/or regional chains.
  9. Support the process of onboarding new partners upon acquisition of new properties by creating new properties and rooms.
  10. Lead ad-hoc projects to improve product competitiveness and support productive revenue generation efforts in the market.

Requirements:

  • Experience: 0-1 year
  • Education: Bachelor's degree
  • Business-oriented professional with high integrity
  • Results-focused and metrics-driven
  • Excellent time management and follow-up skills
  • Strong experience using MS Excel
  • Analytical and logical approach to handle scenarios where data or instructions are incomplete
  • Sincere relationship builder
  • Excellent diplomatic skills
  • Ability to multitask effectively
  • Presents ideas and directives clearly and persuasively
  • Ability to effectively communicate to various levels and through various communication channels
  • Able to work independently as well as be a team player
  • Proficiency in writing emails by following email etiquette

About lastminute.com:

Launched in 1998, lastminute.com is a pioneering British-born brand that specializes in creating amazing experiences and unforgettable memories. As part of the LM Group, a publicly-traded multinational group, lastminute.com is among the worldwide leaders in the online travel industry, reaching 60 million unique users every month across 17 languages and 40 countries.



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