
Patient Care Operations Manager
1 week ago
We are seeking a skilled professional to manage Outpatient and Inpatient services with a focus on operational excellence and patient satisfaction.
Responsibilities:
- Develop and implement efficient processes for Front Office, Admission, and Discharge operations.
- Schedule and allocate staff effectively across all patient care areas.
- Plan for future growth and expansion of the department.
- Collaborate with clinical, diagnostic, and treatment teams to deliver exceptional patient experiences.
- Supervise daily front office operations and staffing.
- Design and conduct training programs to enhance team skills.
- Oversee departmental operations, including staffing levels, process evaluation, and continuous improvement initiatives.
- Analyze and document operating procedures to identify opportunities for improvement.
Required Skills and Qualifications:
- Educational Background: Master's/Bachelor's in Hospital Administration, Healthcare Management, Nursing, or related field, with 12+ years of experience (including leadership in patient care operations).
- Operational Expertise: Proven ability to manage both Outpatient and Inpatient services, including admissions, discharge, and front office operations.
- Leadership & People Management: Strong leadership skills, effective manpower planning, and drive training & development initiatives.
- Patient-Centric Approach: Deep commitment to delivering seamless, efficient, and high-quality patient experiences across all touchpoints.
- Strategic & Collaborative Mindset: Ability to plan for department growth, implement process improvements, and coordinate effectively with clinical, diagnostic, and support teams.
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