ServiceNow Business Process Consultant
6 days ago
At Softpath Technologies LLC, we are seeking a highly skilled ServiceNow Business Process Consultant to join our team. As a key member of our capability team, you will be responsible for assisting organizations in adopting service management and asset management best practices and optimizing them on the ServiceNow platform.
Key Responsibilities:- Assess current state processes and tools and define ServiceNow solution requirements in alignment with these requirements.
- Lead client-facing User Requirements workshops.
- Conduct gap analysis and assessments to identify the delta between ServiceNow and Client ITSM and ITOM processes.
- Identify potential solutions for the business and provide input to issues or risks.
- Translate high-level business requirements into functional specifications for input into application activities.
- Creation of user stories and acceptance criteria to be used in agile development.
- Interact with subject matter experts, application development, implementation support, and production support staff to define functional specifications that meet users requirements and are technically appropriate.
- Recommend changes to established methods, suggests alternative solutions and new methods, to improve quality and increase productivity.
- Communicate with the Project Managers and assists in the management of client expectations.
- Create and maintain BSA/BPC deliverables as mandated in our development lifecycle.
- Provide support for the creation and maintenance of project documentation as per the development lifecycle.
Requirements:
- Must have ITSM ITOM & SPM knowledge supported by ServiceNow certifications.
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