Application Support Specialist

1 week ago

Ellore, Andhra Pradesh, India beBeeProgress Full time ₹ 8,00,000 - ₹ 12,00,000

Experienced Application Support Engineer required for production support, issue resolution, monitoring and minor enhancements of business-critical applications built on Progress OpenEdge (ABL/4GL).

The role involves handling incidents, ensuring application stability and working closely with users and development teams.

Shift Timings - 8 pm to 4 am IST

Key Responsibilities:

  • Provide L2/L3 support for applications built on Progress OpenEdge.
  • Monitor application performance and ensure system availability.
  • Analyze and resolve incidents, service requests, and problem tickets within SLAs.
  • Perform root cause analysis and implement long-term fixes to recurring issues.
  • Handle batch processes, jobs, and scheduled tasks.
  • Coordinate with development teams for bug fixes, enhancements, and release deployments.
  • Support application upgrades, patches, and migration activities.
  • Maintain accurate documentation of issues, resolutions, and standard operating procedures.

Required Skills & Experience:

  • Strong hands-on experience with Progress OpenEdge (ABL/4GL) in a support environment.
  • Good understanding of Progress Database concepts and performance troubleshooting.
  • Experience in incident management, problem management, and change management.
  • Familiarity with UNIX/Linux commands and scripting.
  • Exposure to ticketing tools (ServiceNow, JIRA, Remedy, etc.).
  • Strong troubleshooting, analytical, and communication skills.

Good to Have:

  • Knowledge of integration with APIs/web services.
  • Experience in working with global support models
  • Basic knowledge of SDLC / Agile methodologies

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