L2 Engineer

5 days ago

Gandhinagar, Gujarat, India Pranam Recruiters Full time
Key Responsibilities:

We are seeking a highly skilled L2 Engineer - Cisco Unified Communications Specialist to join our team at Pranam Recruiters. The ideal candidate will have a strong background in designing and implementing VoIP solutions, with expertise in Cisco Unified Communications Manager (CUCM) and related technologies.

Key Responsibilities:

  • Design, deploy, configure, and maintain VoIP systems and solutions, including VoIP telephony, SIP trunks, IP PBX, and unified communications platforms.
  • Implement and manage VoIP protocols and technologies, such as SIP, H.323, and RTP.
  • Integrate VoIP solutions with existing network infrastructure and enterprise systems, ensuring compatibility and optimal performance.
  • Perform system upgrades, patches, and migrations while minimizing downtime and ensuring system reliability.
  • Provide technical support and troubleshooting for VoIP and collaboration tools, addressing escalated issues and working towards resolution.
  • Collaborate with cross-functional teams, including network engineers, system administrators, and end-users, to deliver comprehensive VoIP solutions.
  • Conduct testing and evaluation of new VoIP technologies and features, making recommendations for enhancements or improvements.
  • Develop and maintain technical documentation, including system configurations, network diagrams, and operational procedures.
  • Stay informed about industry trends, best practices, and emerging technologies related to VoIP and collaboration tools.

Requirements:

  • Bachelor's degree in computer science, information technology, telecommunications, or a related field (or equivalent experience).
  • Proven experience as a VoIP Engineer or similar role, with expertise in designing and implementing VoIP solutions.
  • Strong knowledge of VoIP protocols and standards, including SIP, H.323, RTP, and related technologies.
  • Experience with IP telephony systems, such as Cisco Unified Communications Manager (CUCM), Avaya Aura, or similar platforms.
  • Familiarity with VoIP hardware, including IP phones, gateways, and session border controllers (SBCs).
  • Proficiency in network routing, switching, and security concepts, with the ability to troubleshoot complex network issues.
  • Excellent communication skills, with the ability to interact professionally with clients, vendors, and team members.
  • Ability to work independently and manage multiple priorities in a dynamic environment.

Preferred Qualifications:

  • Industry certifications, such as CCNA Voice/Collaboration, CCNP Voice/Collaboration, or equivalent.
  • Experience with cloud-based VoIP solutions and integration with unified communications as a service (UCaaS) platforms.
  • Knowledge of scripting languages, such as Python, for automation and customization of VoIP systems.
  • Understanding of QoS (Quality of Service) principles and their application in VoIP networks.

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