
Project Liaison Specialist
3 days ago
About the Role
We are looking for a skilled professional to represent our company to clients, providing exceptional customer service interaction and escalating key issues when necessary. In addition to ticket resolution, understanding and learning new features of our software will be required in order to write high-quality documentation.
Key Responsibilities:
• Respond promptly to client tickets, ensuring key customer attention and care is provided at all times.
• Analyze and escalate software bugs and issues to developers, while maintaining open communication with clients until the issue is resolved.
• Continuously learn new features of our software, utilizing this knowledge to create informative help documentation articles that support our clients' needs.
• Facilitate collaboration between internal departments to resolve client issues efficiently.
• Derive meaningful metrics and statistics from our ticketing system to generate reports on client tickets.
• Utilize SQL queries to extract relevant information from our database when investigating complex issues.
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