Project Operations Leader

We are seeking a skilled Project Manager to lead our project teams in delivering successful projects within scope, schedule, and budget.

The ideal candidate will have strong project management skills, including the ability to build detailed project plans, track progress, and enforce stakeholder accountability.

This role involves assisting the entire project team with completing projects within planned scope, schedule, and budget. The successful candidate will help establish project schedules, coordinate tasks, provide reporting, collect client settings for configurations, validate configuration settings, manage progress on gap items, and deliver product implementations for clients.

• Create project schedules and define project deliverables based on project scope.
• Track and manage project milestones and customer-reported issues.
• Communicate status, issues, and risks to project stakeholders.
• Maintain project documentation, meeting minutes, meeting agendas, scope amendments, and key customer communication archives.
• Create and manage configuration documentation for client projects.
• Be the primary point of contact for all client inquiries for managed projects.
• Work closely with Product Development and Engineering to resolve complex issues reported by customers.
• Provide regular input to the management team on process improvements and best practices.
• Track individual and team time reporting for assigned projects and ensure compliance with budgeted project labor.
• Coordinate with account management team during implementation lifecycle and post-launch stage to maintain customer relationships and communication.

• Excellent written and verbal communication and problem-solving abilities.
• A minimum of 5 years of project management experience, preferably in financial services or software industry with increasing demonstrated responsibility and success.
• Strong project management skills, including ability to build detailed project plans highlighting milestones, dependencies, and deliverables.
• Proven ability to track and enforce project plans, ensuring stakeholder accountability and timely completion.
• Experience using Microsoft Office Suite including MS Project, MS Excel, and MS Word.
• Experience with reporting and analytics.
• Experience with work management platforms like Wrike or Smartsheet.
• Experience managing tickets and backlog.
• Ability to think out of the box and provide innovative solutions to challenges.
• Ability to leverage and use AI tools to improve productivity, efficiency, and decision-making.
• Ability to take a process and work with management to suggest modifications focusing on client satisfaction and efficiency.
• Excellent organizational and time management skills.
• Excellent problem-solving and decision-making skills.
• Ability to perform successfully in a high-pressure, fast-paced working environment.
• Ability to work independently with little direction.
• Careful attention to detail in all aspects of the job.

We offer a collaborative and dynamic work environment where you can grow your career and contribute to the success of our organization.

As a Project Manager at our company, you will have the opportunity to work on challenging projects, develop your skills, and advance your career.

We value diversity and inclusion in the workplace and are committed to creating a positive and supportive work environment for all employees.

We believe in the importance of ongoing learning and professional development and offer opportunities for training and growth.