Project Leader
1 week ago
Role Project Leader (Operation)
Mission:
The focus is fostering the productivity, SLA, quality and customers relationship. And, manages workforces in a way that encourages the team, cooperate, improve the productivity and efficiencies towards organization vision and values.
Outcomes:
Supervise a team of staff to ensure they provide a high-quality service by giving staff direction, ensuring availability of staff to cover absences, assisting staff to improve their performance, identifying training and other staff development needs and providing training where appropriate, resolving conflict and providing advice and assistance to staff
Customer segment
Error free outputs (High quality of product and process)
Delivering output within the committed SLA (Lean delivery time)
Improving customer retention by adding features and benefits
Minimizing risks and challenges through effective communication and efficient services
New opportunity and developments by acquiring client obsession consistently
Financial
Decrease production cost by improving process efficiencies
Improving revenue per employee (RPE) on user based performances
Improving gross profit % by effective project management
Internal processes
Improving process efficiencies by reducing manual efforts
Minimize the lead and lag time through effective execution
TE vs. TU improvement on each project
Showing good benefits through KCY projects
Grassroot initiatives from team by consistent motivation
Arrive the good results through KPI Line-up
Adhering ISO / ISMS procedures on each activity
Organization capacity (Self-development Scaling-up)
Highly capable individual by improving knowledge and skills
Competent Manager in the industry by improving project-wise technology
Being an effective communicator by improving a business communication (written & oral)
Expected Qualification and Experience:
Qualification: Bachelors/Masters of any degree.
Experience: 5+ Years of experience overall in the publishing industry (minimum 3 years experiences in production management)
Soft skills: Excellent Communication skills, Leadership Skills, Creativity Skills, Decision Making Skills, Analytical skill, Project and process development skills (PMP training / certification is preferred)
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