
Operations Executive
4 days ago
About the Position:
We are seeking an experienced Operations Manager to oversee daily operations in mortgage origination, processing, underwriting, closing, and servicing. The ideal candidate will have a strong background in team management, analytical skills, and ability to drive process improvement.
Key Responsibilities:
- Supervise and mentor operations team leads to drive productivity, accuracy, and quality benchmarks.
- Analyze operational metrics and prepare performance reports for senior management.
- Resolve escalated issues and provide strategic solutions to operational challenges.
- Ensure processes are executed as per Standard Operating Procedure.
- Contribute towards process improvement.
- Align team members with onshore team needs, allocate target and tool usage to support task performance.
- Track workflow, team performance, deployment of resources, and capacity planning.
- Review performance on key process metrics and conduct RCA to improve quality parameters.
- Manage daily work within specified / agreed timeframe / timeline.
- Effectively manage shift operations and leave.
Required Skills and Qualifications:
- Minimum 10+ years of experience.
- Minimum 5-7 years of team handling experience.
- Strong knowledge of US mortgage regulations and guidelines is an added advantage.
- Handled at least a team size of minimum 50 members.
- Excellent command of the English language, fluent in spoken and written.
- MS Office application suite (preferably Word, Excel & PowerPoint).
- Good analysis and problem-solving skills.
- Strong control awareness.
- Ability to build and motivate team.
What We Offer:
naf Technology Services India Private Limited is a leading provider of technology services. We are committed to delivering high-quality solutions that meet our clients' needs.
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