IT Support Specialist for eJAmerica
5 days ago
**Job Title:** IT Support Specialist
We are seeking a skilled and customer-focused IT Support Specialist to join our team at eJAmerica. As an IT Support Specialist, you will be responsible for providing timely and effective support to our employees, ensuring minimal downtime and maximizing productivity.
**About the Role:
eJAmerica is a leading provider of innovative technology solutions. We are committed to delivering exceptional service to our clients, and we are looking for a talented individual to help us achieve this goal.
As an IT Support Specialist, you will be working in a fast-paced environment, handling a wide range of technical issues and troubleshooting problems. You will be responsible for:
• Operating from our Bangalore office as required (24x7)
• Handling Tier 1 help desk escalations through our internal ticketing system
• Troubleshooting common IT problems and having a thorough understanding of day-to-day operating environments, available tools, and client applications
• Performing basic windows administration tasks, such as password resets and file/folder administration, as well as internet connection troubleshooting
• Escalating complex technical problems to Technical Support Specialists or other IT specialists as necessary
• Following up on outstanding requests and ensuring timely resolution
• Documenting all troubleshooting steps and creating knowledge base articles for resolutions
• Adhering to established IT policies, procedures, and standards, and ensuring conformance with information systems goals and procedures
• Interacting with IT management frequently through timely reporting of operational activities, and with all team members on support issues and needs assessments
**Requirements:
To be successful in this role, you will need:
• 3-4 years of experience in customer service or a help desk environment; interest in IT a plus
• A thorough understanding of day-to-day operating environments, available tools, and client applications
• Strong communication and problem-solving skills
• Ability to work effectively in a fast-paced environment
**Compensation:
The estimated salary for this role is $60,000 - $80,000 per annum, depending on experience.
**Benefits:
eJAmerica offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
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