IT Project Manager

18 hours ago

Agra, Uttar Pradesh, India beBeeDelivery Full time ₹ 9,00,000 - ₹ 10,00,000
Job Summary

We are seeking a highly skilled and experienced Associate Manager to oversee the successful execution of IT service projects. The ideal candidate will possess excellent leadership skills, a strong focus on delivery management, and a proven track record of managing project-based teams.

Key Responsibilities
  • Project Delivery Management:
    • Lead and manage project teams to ensure successful delivery of IT service projects, aligning with scope, timelines, and budgets.
    • Define project objectives, deliverables, and success criteria while overseeing project lifecycles.
    • Track and report project progress using standardized dashboards and key performance indicators (KPIs).
  • Service Level Agreement (SLA) and KPI Management:
    • Evaluate project performance against contractual SLA obligations and internal performance standards.
    • Analyze root causes for SLA breaches and implement mitigation strategies to prevent recurrence.
  • Customer Relationship Management:
    • Serve as the primary liaison for customers on project-related issues, updates, and escalations.
    • Conduct regular project reviews and feedback sessions with clients to enhance satisfaction and retention.
  • Operational Efficiency:
    • Monitor service delivery metrics and take corrective actions as needed to maintain optimal efficiency.
  • Resource Management:
    • Assign, manage, and oversee project-specific team resources, ensuring optimal utilization and alignment with project goals.
    • Foster a high-performance culture by engaging and motivating team members.
    • Identify training needs and coordinate professional development opportunities to enhance team skills and capabilities.
    • Develop succession plans and career paths for team members to align with organizational objectives.
    • Ensure timely onboarding and proper allocation of new resources for projects.
  • Risk and Issue Management:
    • Maintain a risk register for projects, proactively identifying and addressing potential risks.
    • Facilitate rapid escalation and resolution for critical project issues.
  • Change and Transformation Management:
    • Manage project scope changes through structured change control processes.
    • Communicate and align stakeholders on transformation initiatives and ensure proper documentation.
  • Governance and Compliance:
    • Establish and monitor governance frameworks for effective project delivery.
    • Ensure compliance with legal, regulatory, and organizational standards on a per-project basis.
  • Financial Management:
    • Responsible for completing billing processes promptly, adhering to scheduled billing cycles.
    • Develop and track project budgets, billing, and financial forecasts.
    • Maintain financial dashboards to monitor project profitability and cost-effectiveness.
    • Conduct variance analysis between planned and actual financial outcomes for each project.
  • Continuous Improvement:
    • Collect feedback from project teams and clients to implement process improvements.
    • Promote a culture of innovation and learning within project teams to drive efficiency and quality.

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