Technical Support Engineer

2 days ago

Hyderabad, Telangana, India beBeeHelpDesk Full time ₹ 5,00,000 - ₹ 10,00,000
Help Desk Specialist

We are seeking a Help Desk Specialist to join our team. The ideal candidate will have a strong background in computer engineering, computer science, or information systems and excellent communication skills.

Job Responsibilities:

  • Install, maintain, set up, troubleshoot, and configure PCs, laptops, and networked printers.
  • Perform system administration for all PCs, laptops, scanners, and other networked devices as assigned.
  • Manage service desk tickets on time using the JIRA system.
  • Open/Close and update incident history via JIRA Service Desk, or other Helpdesk applications, as assigned.
  • Backup/Restore user profiles and data in compliance with assigned procedures.
  • Document, maintain, upgrade, or replace hardware and software.
  • Adhere to naming standards and labeling of all assets.
  • Adhere to end-user ITSM support standards and procedures to ensure priorities and goals are met.
  • Respond to end users' issues via phone, email, and computer chat.
  • Run diagnostics, install, make changes, and repair computer hardware, printer, network devices, and software to resolve end-user-reported issues.
  • Follow up with end-users to ensure problems are resolved.

Qualifications:

  • Bachelor's or Graduate's Degree in computer engineering, computer science, engineering, or information systems –
  • Basic understanding of networking, troubleshooting skills, Microsoft Office suite, Windows 7, 10 & 11, and Antivirus software –
  • Ability to think logically and to analyze, troubleshoot issues, and implement appropriate corrective action –
  • Ability to plan, organize, and coordinate work assignments –
  • Ability to work well independently and in a team environment –
  • Ability to interact positively with internal and external customers –
  • Excellent English oral communication skills, as well as using correct grammar, spelling, punctuation, and required formats –
  • Ability to multi-task –
  • IT certifications are a plus – 2-4 years of experience working in a help desk environment –

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