Large Format Printer Technical Support Specialist

1 week ago

Pune, Maharashtra, India beBeeTechSupport Full time ₹ 8,00,000 - ₹ 10,00,000

Our organization seeks a seasoned Technical Support Specialist

We are looking for an experienced individual to provide high-quality technical support for computer systems and large format printing solutions.

Key Responsibilities:

  • Installation and Maintenance: Install, configure, and maintain large format printers at customer locations.
  • Troubleshooting and Repair: Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems (hardware and software).
  • Diagnosis and Preventive Maintenance: Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
  • Computer Hardware and Software Support: Troubleshoot and repair computer hardware, software, networking issues for business customers.
  • Calibration and Test Prints: Perform calibration, alignment, and test prints to ensure optimal printer performance.
  • Service Reporting: Maintain detailed service reports after each service visit, including issue diagnosis, resolution, and parts used.
  • Technical Coordination: Coordinate with technical support teams for complex troubleshooting.
  • Spare Parts Management: Manage spare parts inventory and request replacements when needed.
  • Customer Training: Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems.
  • Service Response and KPIs: Ensure timely service response and achieve defined service KPIs.
  • Issue Resolution and Customer Satisfaction: Support customer escalations and follow up to ensure issue resolution and customer satisfaction.
  • Stay Updated: Stay updated on new printer models, software updates, and technical service procedures.

Requirements:

  • Bachelor's Degree in Electronics, Mechanical, Computer Science, or related fields.
  • Minimum 2 years of experience in service and maintenance of computers, printers, or large technical equipment.
  • Knowledge of large format printers or computer systems troubleshooting is a strong advantage.
  • Good understanding of networking, computer hardware, operating systems, and printer drivers.
  • Strong problem-solving skills with the ability to work independently in the field.
  • Willingness to travel frequently within Coimbatore & Tirupur region.
  • Good communication and customer service orientation.

Please note that we value a team player with excellent technical expertise.

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