Technical Support Specialist

2 weeks ago

Pune, Maharashtra, India Alp Consulting Ltd. Full time
Job Title: Technical Support Engineer – Desktop Support

Location: Pune, India

Experience: 5 to 8 years

Job Type: Full-Time

Roles and Responsibilities:

- Provide technical support to end users via phone, email, or chat for desktop, laptop, and printer-related issues.
- Diagnose and troubleshoot hardware and software problems using tools such as System Log Explorer (SLE) and remote support software.
- Ensure timely resolution of incidents by efficiently managing tickets through ITIL-based ticketing systems.
- Collaborate with cross-functional internal teams to resolve complex or escalated technical issues.
- Maintain detailed and accurate documentation of support cases and solutions.
- Assist in the configuration and maintenance of desktop systems, standard software, and related peripherals.
- Follow organizational protocols and service level agreements (SLAs) to maintain high customer satisfaction.

Desired Candidate Profile:

- 5 to 8 years of hands-on experience in a similar technical support role.
- Proven expertise in supporting desktops, laptops, and printers in an enterprise environment.
- Proficient in using ITIL-based ticketing tools for tracking and resolving customer requests.
- Strong troubleshooting skills for common desktop applications (e.g., Microsoft Office, Outlook, Windows OS, antivirus tools).
- Excellent communication and interpersonal skills to interact with clients and team members effectively.
- Ability to work independently and prioritize multiple support requests in a fast-paced environment.
- Familiarity with remote desktop support tools and enterprise-level configuration standards.

Preferred Qualifications:

- ITIL Foundation Certification (preferred)
- Microsoft or CompTIA Certifications (added advantage)

Work Location: Pune, India

Work Mode: Onsite / Hybrid (As per business requirements)

Joining: Immediate to 15 Days (preferred)

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