Business Analyst
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PcsInfinity Pvt. Ltd., a leading enterprise B2B SaaS provider, is seeking a dynamic Business Analyst to join its Customer Success team.
About the RoleThis hybrid position combines responsibilities of customer onboarding, query resolution, product adoption, and business analysis, making it integral to our success.
Key Responsibilities:- Customer Onboarding: Lead new customer onboarding by gathering data, configuring the software, and providing product training.
- Customer Support: Proactively address customer queries and issues, ensuring effective and efficient product usage.
- Product Adoption: Drive customer satisfaction, increase software adoption, and identify opportunities for upselling to reduce churn.
- Gathering Requirements: Gather, document, and prioritize business requirements through collaboration with internal and external stakeholders.
- Requirements Translation: Translate requirements into detailed BRDs, functional specifications, and user acceptance scenarios.
- Collaboration: Work closely with the Product and QA teams to deliver tailored solutions that meet customer needs.
- Educational Background: MBA (preferred) or bachelor's in business administration, Computer Science, or a related field.
- Experience: Minimum 2 years as a Business Analyst in B2B product-based companies; experience in SaaS, ERP, or asset management domains is a plus.
- Communication Skills: Strong written and verbal communication skills.
- Analytical Skills: Proven ability to gather, document, and prioritize business requirements.
- Cross-Cultural Experience: Experience in handling domestic and international clients.
- Problem-Solving: Detail-oriented with strong problem-solving and analytical skills.
- Software Configuration: Familiarity with software configuration and product training.
- Competitive Salary: ₹14.5 LPA - ₹18.5 LPA (approx.) based on location and experience.
- Performance Bonus: Competitive bonuses tied to individual and team performance.
- Comprehensive Health Insurance: Employee medical insurance to safeguard your well-being.
- Diverse Work Environment: Be part of a fast-growing, innovative SaaS company that values professional development.
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