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Luxury Client Engagement Specialist
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About Shobha Shringar Jewellers was not mentioned, a luxury jewelry brand known for exquisite craftsmanship and timeless elegance, blending tradition with contemporary artistry to offer finely crafted pieces celebrating heritage and sophistication.
Customer Relationship Manager Job Description:We're seeking a proactive and detail-oriented Customer Relationship Executive to manage client relationships and ensure an exceptional experience for our luxury clientele. The ideal candidate thrives in a client-focused environment, is organized, and contributes to both daily execution and long-term improvements in customer engagement.
Key Responsibilities:- Manage client interactions via calls, WhatsApp, email, and in-person communication.
- Provide timely, professional, and solution-oriented responses.
- Maintain accurate records of customer orders, details, and communication logs.
- Plan and execute CRM campaigns to drive client retention.
- Track and analyze customer interactions to provide actionable insights.
- Identify recurring issues and support process improvement initiatives.
- Collaborate closely with sales, marketing, and production teams to resolve client queries.
- Build and maintain strong relationships with high-value clients.
- Report on customer trends, feedback, and loyalty metrics to leadership.
Requirements:
- 2-4 years of experience in CRM, luxury retail, or jewelry brands.
- Proficiency in CRM tools, MS Office, and strong communication and interpersonal skills.
- Customer-focused, organized, proactive, and solution-driven attributes.
Why Work with Us:
- Contribute to enhancing customer journeys and loyalty programs.
- Grow in a professional, collaborative, and growth-oriented environment.
- Work with a prestigious luxury jewelry brand and high-value clientele.
