Senior Operations Coordinator

Job Description:

We are seeking a highly organized and detail-oriented Program Manager to support our client account and operations team. The successful candidate will be instrumental in ensuring excellence and consistency in all client-facing materials and engagement cadences.

This role requires strong communication skills, with the ability to create clear, concise, and impactful content. Proficiency in Microsoft PowerPoint and Google Slides is essential, including advanced features and design principles. Experience in supporting sales cycles and contributing to proposal development is also required.

The ideal candidate will have a proven track record of managing multiple priorities simultaneously and working effectively under deadlines. A proactive and self-motivated individual with excellent interpersonal skills is highly sought after for this position.

Key Responsibilities:

• Client Cadence Management: Own the planning and coordination of client engagement cadences, including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and Executive Business Reviews (EBRs).
• Content Creation & Management: Support sales, account and operational leads in the creation, editing, and refinement of high-impact client-facing content.
• Quality Assurance & Consistency: Ensure all client-distributed materials adhere to brand guidelines, maintain a consistent voice, and are error-free.
• Presentation Expertise: Leverage advanced skills in Microsoft PowerPoint and Google Slides to design and develop compelling presentations for various client interactions.
• Sales Proposal Support: Collaborate with sales leads on both proactive and reactive sales proposals, providing end-to-end support from content development and refinement to visual presentation and formatting.
• Bid Support (As Needed): Act as a dedicated bid support resource for smaller deals or when formal Bid Pro organization support is unavailable.
• Stakeholder Collaboration: Work closely with account managers, sales teams, operations, and other internal stakeholders to gather information, align on messaging, and ensure a cohesive client experience.

Qualifications:

• Proven experience as a Program Manager, Project Manager, or similar role in a BPO or client-facing environment.
• Exceptional organizational and project management skills with a keen eye for detail.
• Strong written and verbal communication skills, with a demonstrated ability to create clear, concise, and impactful content.
• Expert proficiency in Microsoft PowerPoint and Google Slides is essential, including advanced features and design principles.
• Experience in supporting sales cycles and contributing to proposal development.
• Ability to manage multiple priorities simultaneously and work effectively under deadlines.
• Proactive, self-motivated, and able to work both independently and as part of a team.

Benefits:

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Why Choose Us:

We are committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. We do not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any way.