
Senior Operations Manager
16 hours ago
In this critical position, you will:
- Lead a team of operation specialists responsible for managing transactional and operational tasks such as processing servicing related activities, identifying problems, improving service levels and developing metrics to measure growth and performance.
- Ensure timely completion, quality and compliance within the operation area by coordinating with cross-functional teams.
- Work independently on complex issues and projects, utilizing analytical skills to resolve problems efficiently.
- Identify opportunities for process improvement and risk control development and escalate issues to senior management.
- Provide training, evaluation and coaching of less experienced team members to enhance their skills and abilities.
- Make daily supervisory decisions and resolve complex business issues related to team supervision, work allocation and daily operational tasks under direction of operations management.
- Leverage interpretation of policies, procedures, and compliance requirements to ensure adherence to regulatory standards.
- Collaborate and influence all levels of professionals including senior managers to achieve organizational objectives.
- Lead the team to achieve objectives by allocating resources effectively and making informed decisions.
- Mentor and guide talent development of direct reports and assist in hiring talented individuals.
Job expectations:
- A bachelor's degree holder in a related discipline, preferably with 5 years of experience in people management.
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic environment.
- Strong attention to detail and accuracy skills, with the ability to analyze issues and provide solutions in a tactful manner.
- Proven management skills with the ability to work effectively in a team environment, providing support on flexible hours/working days.
- Demonstrated leadership and interpersonal skills, with the ability to motivate teamwork and transition/process migration experience in a shared service environment.
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