
Patient Care Service Director
6 days ago
We are seeking a highly skilled and experienced Patient Care Services Manager to lead our hospital’s Outpatient and Inpatient services with a focus on operational excellence and patient delight.
Key Responsibilities:- Develop and implement standardized processes and procedures for Front Office, Admission, and Discharge operations with a proactive approach.
- Ensure effective manpower planning and optimal deployment across all patient care areas.
- Promote the future expansion and growth of the department by planning and coordinating various initiatives.
- Cultivate collaboration with clinical, diagnostic, and treatment teams to deliver a seamless and delightful patient experience.
- Oversee front office operations and staffing on a daily basis.
- Create and conduct training programs to upskill and engage the team.
- Manage departmental operations, including staffing levels, process evaluation, and continuous improvement initiatives.
- Analyze and document operating procedures to identify opportunities for enhancing efficiency.
- Foster interdepartmental coordination to ensure service excellence.
Required Skills, Attributes, and Qualifications:
- Educational Background: Master's/Bachelor's in Hospital Administration, Healthcare Management, Nursing, or related field, with 12+ years of experience (including leadership in patient care operations).
- Operational Expertise: Strong experience in managing both Outpatient and Inpatient services, including admissions, discharge, and front office operations.
- Leadership & People Management: Proven ability to lead large teams, ensure effective manpower planning, and drive training & development initiatives.
- Patient-Centric Approach: Deep commitment to delivering seamless, efficient, and high-quality patient experiences across all touchpoints.
- Strategic & Collaborative Mindset: Ability to plan for department growth, implement process improvements, and coordinate effectively with clinical, diagnostic, and support teams.
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