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Quality Assurance Manager

1 month ago

Kolkata, West Bengal, India Bagla Group Full time
Job Summary:

The Quality Executive is responsible for overseeing and ensuring the quality of products and services within the organization. This role involves developing and implementing quality control processes, conducting inspections, and working closely with other departments to maintain and enhance quality standards. The Quality Executive will play a key role in identifying areas for improvement and ensuring compliance with relevant regulations and standards.

Key Responsibilities:
  1. Quality Assurance:
    • Develop, implement, and maintain quality assurance policies and procedures.
    • Conduct regular inspections and audits to ensure compliance with quality standards.
    • Monitor and evaluate the effectiveness of quality control measures.
  2. Process Improvement:
    • Identify areas for process improvement and recommend changes to enhance product quality and operational efficiency.
    • Collaborate with cross-functional teams to address quality issues and implement corrective actions.
  3. Compliance and Documentation:
    • Ensure compliance with industry regulations, standards, and company policies.
    • Maintain accurate records of quality control activities, including inspection results, test reports, and corrective actions.
  4. Training and Development:
    • Provide training and guidance to team members on quality control processes and best practices.
    • Stay updated on industry trends and advancements to ensure the organization remains competitive in quality management.
  5. Customer Focus:
    • Address customer complaints and feedback related to product quality.
    • Work with customer service teams to resolve quality-related issues and improve customer satisfaction.
  6. Reporting:
    • Prepare and present quality reports to management, highlighting key performance indicators and areas for improvement.
    • Analyze data to identify trends and provide actionable insights for quality enhancement.
Qualifications:
  • Education:Bachelor's degree in Quality Assurance, Engineering, Manufacturing, or a related field. Relevant certifications (e.g. Six Sigma, ISO) are a plus.
  • Experience:24 years of experience in quality assurance or a related role.