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Diagnostic Equipment Specialist
2 weeks ago
About the Role
We are seeking a skilled and customer-focused Service Professional to manage installation, maintenance, and repair of medical diagnostic instruments across assigned territories. This is a hands-on, field-based role requiring strong technical acumen, customer engagement skills, and discipline in documentation and follow-up.
Key Responsibilities:
- Installation & Maintenance Handling
- Install medical instruments at customer sites, ensuring complete validation and handover
- Maintain equipment and resolve issues promptly to ensure minimal downtime
- Coordinate with application and product teams for any advanced troubleshooting support
- Preventive Maintenance (PM)
- Perform scheduled preventive maintenance as per established procedures and PM calendar
- Ensure completion of PM documentation and customer sign-off on service reports
- Flag recurring issues or deterioration in instrument performance to senior engineers or managers
- Customer Engagement & Support
- Maintain a professional and proactive relationship with customers
- Train users on instrument handling and maintenance best practices
- Promote new tests and features in installed systems where relevant (cross-selling mindset)
- Documentation & Compliance
- Complete all service call documentation, including call reports, PM checklists, and part usage
- Maintain discipline in Helpdesk and CRM updates, field reporting, and escalation protocols
- Ensure compliance with safety and quality standards at customer sites
Requirements & Qualifications:
Diploma or Degree in Biomedical Engineering, Electronics, Instrumentation, or related field; 2–5 years of experience in service of medical diagnostic instruments; Experience with CLIA automation is preferred.
Skills & Competencies:
Strong technical troubleshooting and repair skills; Good communication and customer handling skills; Organized, self-motivated, and process-driven; Willing to travel extensively in the assigned territory.