Vehicle Service Representative
18 hours ago
Job Title: Customer Support Specialist
As a key member of our support team, you will be responsible for delivering exceptional customer service and resolving issues efficiently.
Key Responsibilities:- Respond to customer inquiries via phone or email, providing accurate information and solutions to their vehicle-related concerns.
- Coordinate with service centers, mechanics, and technical teams to ensure timely resolution of customer problems.
- Raise and track warranty claims, ensuring all documentation is accurate and complete.
- Offer first-level technical troubleshooting guidance based on customer feedback.
- Follow up with customers until the issue is resolved, ensuring high satisfaction levels.
- Maintain records of all interactions, complaints, issues, and solutions using CRM tools.
- Education: A minimum graduate degree in any stream, with preference given to candidates with an automotive or technical background.
- Experience: 1-3 years of experience in customer support, automotive services, or warranty handling is preferred.
- Language: Proficiency in Hindi and English is required, with other regional languages being a plus.
- Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is advantageous.
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