Security Operations Centre Supervisor
4 days ago
Job Summary:
As a GSOC Supervisor at Pinkerton, you will be responsible for leading the day-to-day activities of assigned shifts in our global client's alarm monitoring centre. This role requires strong supervision and leadership skills to ensure effective operations and high-quality service delivery.
Key Responsibilities:
- Represent Pinkerton's core values and lead by example in a fast-paced environment.
- Conduct shift briefings, provide updates, and ensure compliance with established policies and procedures.
- Maintain situational awareness and respond to emergencies, including natural disasters, accidents, and security incidents.
- Develop and execute training programs for operators and conduct regular training exercises with the field leadership team.
- Assist the Client's security personnel with process development and revision, and oversee quality control and oversight for all production, support, and staffing functions.
- Supervise the maintenance and deployment of a BAC knowledge management dashboard and work with Operations Manager to identify process improvements.
- Represent the BAC in meetings with client personnel and manage incidents of workplace violence or associate misconduct.
Requirements:
- At least five years of experience in security operations, BMS/Command Centre, or a related field.
- Proven experience in a Supervisory role with excellent instructional and customer service skills.
- Ability to multitask in a fast-paced environment and comfortable with a high-tech work environment.
- Good working knowledge of Microsoft Office suite and Windows OS, as well as security systems for access control, CCTV, badging, and alarm monitoring.
Working Conditions:
- Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
- Exposure to sensitive and confidential information.
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