Global Security Operations Centre Operator

1 month ago


Hyderabad, Telangana, India Pinkerton Full time

Job Summary:

The Global Security Operations Centre Operator will be responsible for managing alarms and assessing their priority in a fast-paced, dynamic environment. This role requires strong communication skills, the ability to multitask, and a client-focused approach.

Key Responsibilities:

  • Represent Pinkerton's core values of integrity, vigilance, and excellence.
  • Manage alarms, ascertain their priority, and dispatch accordingly.
  • Update tickets received (Trouble Ticket), assign based on the concern, and complete follow-up/closure.
  • Work in coordination with BAC throughout the shifts to complete necessary tasks.
  • Manage general usage and navigation of security cameras and raise TT for issues, as needed.
  • Update the Shift Supervisor regarding escalation for remedial actions.

Requirements:

A graduate with one to three years of BMS, command centre, and/or security experience is required. Freshers with good communication skills may also apply. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

  • Knowledge of world news and current events.
  • Effective written and verbal communication skills.
  • Able to multi-task in a fast-paced, and at times, stressful work environment.
  • Able to constantly learn new tools and innovations.
  • Client-oriented and results-focused.
  • Self-motivated and curious.
  • Computer skills; Microsoft Office.

Working Conditions:

The role requires the physical and mental capacity to effectively perform all essential functions. This includes regular computer usage, occasional reaching and lifting of small objects, and frequent sitting. The ability to work in shift 24/7 operations and 6 days a week is also required. Willingness to work overtime, as needed, is essential.



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