Cloud Infrastructure Engineering Lead

1 day ago


Belgaum, Karnataka, India beBeeInfrastructure Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Overview:

We are seeking a Senior Cloud Infrastructure Engineering Team Lead to manage critical cloud infrastructure for global customers. This role involves providing 24/7 managed support for these environments, overseeing a team and ensuring exceptional customer service levels.

Key Responsibilities:

Develop relationships with partners to identify opportunities and drive growth. Ensure high-quality customer experiences by resolving issues holistically.

Review tickets and escalate to management when necessary.

Lead a team of Cloud Engineers, providing technical guidance and expertise where required.

Provide advanced technical support and resolve complex issues in a hands-on approach.

Interact with customers through various channels, including tickets, calls, and emails.

Evaluate team member performance on a regular basis and provide constructive feedback.

Requirements:

10+ years of experience in cloud infrastructure engineering with a proven track record of delivering L3 technical support.

In-depth knowledge of cloud, containers, virtualization, and related technologies.

Hands-on experience with Linux, MySQL, VMware/KVM, and other cloud technologies.

Strong understanding of monitoring systems, storage, networking, backup, and scripting skills.

Excellent communication skills with clear verbal and written articulation.

Experience managing a team of at least 4 people in this role.

Qualifications:

Bachelor's degree in a relevant field.

Minimum 10 years of experience.



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