Senior Quality Assurance Expert

2 weeks ago


Morādābād, Uttar Pradesh, India beBeeQuality Full time ₹ 90,00,000 - ₹ 1,50,00,000

About the Role

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  • We are seeking an experienced Senior Quality Analyst to join our Insurance process team. ">
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Key Responsibilities:

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  • Monitor calls, evaluate agent performance, and provide constructive feedback.">
  • Ensure compliance with process guidelines, quality parameters, and regulatory requirements.">
  • Conduct calibration sessions with team leaders and trainers.">
  • Prepare MIS / Quality reports, highlight trends, and share insights with management.">
  • Identify gaps, recommend process improvements, and track action plans.">
  • Support training needs based on quality observations.">
  • Maintain quality documentation and drive continuous improvement initiatives.">
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Requirements:

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  • Graduate in any discipline.">
  • 5–8 years of experience in Quality function (Insurance / BFSI preferred).">
  • Strong knowledge of call auditing, quality frameworks, and compliance standards.">
  • Excellent communication & analytical skills.">
  • Proficient in MS Excel / MIS reporting.">
  • Flexible to work in rotational / night shifts.">


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