Software Support Professional

15 hours ago

Mumbai, Maharashtra, India beBeeSoftware Full time ₹ 60,00,000 - ₹ 1,20,00,000
Software Support Specialist

We are seeking a skilled Software Support Specialist to provide application support for banking and fintech applications.

Key Responsibilities:
  • Offer first-line and second-line application support for various applications.
  • Serve as the primary point of contact for users, understanding their issues and resolving them or escalating as necessary.
  • Analyze incidents, identify root causes, and track resolutions.
  • Collaborate with internal teams to ensure timely resolution of issues.
  • Document issues, troubleshooting steps, and solutions in our knowledge base.
  • Monitor application logs and system alerts to proactively identify potential issues.
  • Support regular deployments, patch releases, and production validation.
  • Maintain effective communication with business users, technical teams, and stakeholders.
Essential Skills and Qualifications:
  • 1-3 years of experience in application support, preferably in fintech, banking, or financial services.
  • Strong written and verbal communication skills.
  • Good analytical and problem-solving abilities.
  • Able to manage and prioritize multiple support tickets within time constraints.
  • Familiarity with incident and ticketing tools (e.g., Jira, ServiceNow).
  • Understanding of SQL and basic database query writing for issue analysis.
  • Exposure to ITIL practices or service management workflows.
Benefits:

This role offers opportunities for growth and development in a dynamic environment.

Desirable Skills:
  • Experience or basic knowledge of .NET technologies.
  • Familiarity with payment systems, banking protocols, or integration interfaces.
  • Experience working in an Agile or DevOps environment.
  • Understanding of cloud-based applications and monitoring tools.

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