Software Support

5 days ago

Mumbai, Maharashtra, India Progen Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Perform thorough testing of software applications to detect bugs, errors, and performance issues.
  • Report and track identified issues clearly to the development team using bug tracking tools.
  • Act as an intermediary between clients and developers, communicating client-reported problems effectively.
  • Ensure timely resolution of client issues by coordinating with the development team and monitoring progress.
  • Test application fixes and updates before informing the client to ensure quality and functionality.
  • Maintain clear and professional communication with clients regarding issue status and resolutions.
  • Gradually take full ownership of client support, handling all queries, troubleshooting, and follow-ups independently.
  • Document support cases, testing results, and client interactions systematically.
  • Collaborate with internal teams to improve processes and client satisfaction.

Preferred candidate profile

  • Recent B.Com graduate (freshers welcome) with a keen interest in software and client support.
  • Basic knowledge of software testing concepts and database fundamentals (SQL knowledge is a plus).
  • Good verbal and written communication skills for client interaction and internal coordination.
  • Strong organizational and time management skills with a structured approach to work.
  • Patient, detail-oriented, and proactive problem solver.
  • Willingness to learn and adapt in a fast-paced environment.
  • Ability to work independently and take ownership of client support tasks over time.

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