Senior ServiceNow Developer

11 hours ago

Chennai, Tamil Nadu, India beBeeSystemAdministrator Full time ₹ 15,00,000 - ₹ 25,00,000
Job Summary:

The ideal candidate has strong technical and analytical skills, thinks outside the box, and is naturally curious. This role will be responsible for working with business stakeholders to analyze and review detailed business and technical requirements.

This position involves developing technical solutions using the ServiceNow platform - IT Operations Management related modules such as CMDB, CSDM, Discovery, Service Map, Event/Alert Management, Integration Hub.

  • Design and Develop business requirements on the ServiceNow platform with a focus on ITOM, CMDB, CSDM, Discovery, Service Maps, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, Integration Hub.
  • Capture requirements from Business stakeholders & SMEs through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for development of user stories, configurations and get it delivered on agreed timeline.
  • Configure modules, develop custom solutions as required through scripting and software development.
  • Prepare HLD/LLD, architecture design, technical documentations as specified and as internally required.
  • Work with platform team to update technology direction and strategy, Manage BAU tasks.
  • Provide value-based assessments and workshops to help maximize business results from the ServiceNow software.
Required Skills and Qualifications:
  • At least 5+ years of experience in IT software, custom app development, with minimum 5 years in ServiceNow implementations, system integrations and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, System Integrations (REST/SOAP).
  • Expert knowledge on configuring CMDB, CSDM model, configure Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Deep understanding of REST, WSDL, JSON and ability to integrate with third-party applications, data sources.
  • Manage CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
  • Experience with Performance Analytics, Predictive Intelligence and designing KPI driven Reporting & Dashboards.
  • Develop and manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation-project plan, technical design, developer notes, user manual, etc.
Desired Credentials / Knowledge:
  • CIS-ITOM, CIS-Discovery, CIS-CMDB, CIS-Event / CSA.
  • NOW Platform Development & Implementation.
  • ITIL Certified (optional).

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