IT Support Professional

16 hours ago

Kota, Rajasthan, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title: Technical Support Specialist - Onboarding and Off-boarding

We are seeking an experienced Technical Support Specialist to manage onboarding and off-boarding activities within customer environments. The ideal candidate will have a strong background in Google Workspace, Slack administration, Jira ticketing systems, and basic knowledge of license management across multiple SaaS platforms.

The role ensures secure and efficient user lifecycle management while supporting day-to-day IT operations. This position requires the ability to work in a rotational shift environment, including weekends and holidays, based on business requirements.

  • Execute onboarding and offboarding procedures for users across customer environments.
  • Create, modify, and deactivate user accounts in Google Workspace.
  • Manage user and channel access in Slack, including permissions and integrations.
  • Handle user provisioning tasks in Jira and other ITSM ticketing tools.
  • Assign and remove user licenses across multiple SaaS applications (e.g., Google Workspace, Slack, Zoom, Office 365, etc.).
  • Follow SOPs to ensure consistency, security, and compliance across user lifecycle tasks.
  • Collaborate with internal teams, partners, and escalate issues to L2 or OEMs when required.
  • Maintain accurate records of account status and license allocations.
  • Support MDM-related tasks such as device enrollment, remote wipe, and basic compliance checks.

Requirements:

  • 6 months–2 years of experience in IT support, onboarding/offboarding, or helpdesk roles.
  • Basic understanding of Google Workspace (Gmail, Drive, Calendar, Admin Console).
  • Working knowledge of Slack user and workspace administration.
  • Familiarity with Jira or equivalent ticketing systems.
  • Basic knowledge of license management across common SaaS platforms.
  • Strong attention to detail and ability to follow procedures precisely.
  • Willingness to work in rotational shifts, including nights, weekends, and holidays.

PREFERRED QUALIFICATIONS:

  • Exposure to MDM tools such as Jamf, Intune, Kandji, or Hexnode.
  • Basic knowledge of SaaS platforms like Zoom, Dropbox, Office 365, etc.

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