
Network Support Professional
23 hours ago
We are seeking a highly skilled Network Support Professional to join our team. As a key member of our support team, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and troubleshooting expertise.
- Provide expert-level technical support to customers and partners via various communication channels.
- Configure, troubleshoot, and provide best practices to customers on network protocols and technologies such as TCP/IP, DNS, IP routing, HTTP/HTTPS, Remote Access VPN solutions, IPSEC, PKI & SSL, Authentication Protocols (LDAP, RADIUS, etc.).
- Manage support cases to ensure timely resolution and follow-ups, maintaining high customer satisfaction levels.
- Publish technical support bulletins and documentation to enhance knowledge sharing within the organization.
Key Responsibilities:
- Travel to customer sites for critical situation resolution as required.
- Provide 24/7 on-call support as needed, demonstrating adaptability and responsiveness.
- Collaborate with cross-functional teams, including Sales, Pre-Sales, Product Management, and Engineering to drive business growth.
Requirements:
- A minimum of 5 years of experience in a technical support environment is required.
- Excellent written and verbal communication skills in English are mandatory.
- Expertise in network protocols and technologies is essential, with strong debugging skills and ability to work independently.
- Able to work well in a diverse team environment, fostering collaboration and open communication.
- Attention to detail, fast learner, and excellent communication skills are necessary for success in this role.
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