
Operational Manager Role
3 days ago
The primary function of this role is to oversee and manage the day-to-day operations within a designated location, ensuring seamless execution of tasks and maintenance of high-quality service delivery.
- Main Responsibilities:
- Manage daily operations in the location, guaranteeing timely withdrawal/collection and loading/depositing on the same day as intended.
- Resource management of the hub for drivers, gunmen & custodians, including route planning, duty assignment, and audit planning.
- Plan and administer operations according to assigned tasks by managers, upholding client requirements and maintaining Service Level Agreements (SLAs).
- Conduct surprise audits to verify adherence to established processes and assist ATM Executives in collecting, collating, recording, and reporting day-to-day operations.
- E nsure hassle-free operations by managing requirements and preparing crew rosters based on route dispatch times.
- Maintain hardcopy records of takeover and handover of ATMs and adhere to all-risk mitigation procedures to prevent cash loss during operations.
- Operational Management: Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- Leadership: Strong leadership skills, with experience in leading teams and motivating individuals to achieve goals.
- Communication: Excellent verbal and written communication skills, with the ability to articulate complex ideas and build rapport with stakeholders.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify and resolve issues efficiently.
- Teamwork: Ability to work collaboratively with cross-functional teams, foster a positive work environment, and contribute to team success.
This role offers a dynamic and challenging work environment, with opportunities for professional growth and development. As an Operational Supervisor, you will have the chance to work with a talented team, contribute to business success, and enjoy a competitive compensation package.
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