Customer Service Associate

18 hours ago

Indore, Madhya Pradesh, India beBeeCommunication Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Customer Service Associate

At our organization, we are seeking a highly skilled and professional customer service associate to join our team.

As a key member of our customer-facing department, you will be responsible for providing exceptional customer service by handling inbound and outbound calls in a professional manner.

Key Responsibilities:

  • Handle customer inquiries, complaints, and issues promptly and professionally.
  • Provide accurate information and assist customers with product or service-related questions, account inquiries.
  • Utilize active listening skills to understand customer needs and ensure their satisfaction.
  • Maintain thorough knowledge of company policies, procedures, and products to effectively address customer concerns.
  • Document customer interactions and update customer records with accurate information.
  • Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
  • Upsell and cross-sell products or services basis process requirement.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Proficiency in Microsoft Office Suite.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • Recognition and rewards for outstanding performance.

Working Conditions:

  • Must be comfortable with 24*7 work environment especially night shifts.

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