Customer Service Officer

1 day ago

Indore, Madhya Pradesh, India Mango Insurance Full time
Job Description

Customer Service Officer (CSO) at Mango Insurance - Indore

Mango Insurance, a rapidly expanding international insurance brokerage, is recruiting a Customer Service Officer (CSO) for our Client Servicing team in Indore. This position supports Client Executives in delivering superior post-sale service and fostering client retention.

Location: Indore, Madhya Pradesh (IMango Shared Service Pvt Ltd, 306, 3rd Floor, Princes&apos Business Skyline, Scheme No. 54)

Type: Full-time (40 hours/week)

Reports to: Customer Service Officer Team Lead

Key Responsibilities:

- Policy Management: Process endorsements, renewals, cancellations, and reinstatements; coordinate with carriers to update policies and ensure compliant records.
- Premium & Billing: Advise on financing options, issue invoices, monitor payments, and resolve discrepancies with finance teams.
- Client Support: Address inquiries on policies, coverage, and payments; manage renewals and resolve issues to enhance satisfaction and retention.
- Data & Reporting: Produce reports on renewals, claims, and payments; maintain CRM databases and deliver insights for retention strategies.
- Collaboration: Partner with internal teams (e.g., Client Executives, Pre-Sales Analysts) and external entities (insurers, underwriters) for efficient service delivery.
- Team Support: Identify potential attrition or errors, participate in meetings, comply with procedures, and utilize relevant software.

Qualifications:

- Bachelor&aposs degree in Business, Insurance, Finance, or related field.
- 1-3 years&apos experience in insurance customer service, underwriting support, or policy servicing.
- Knowledge of insurance policies, endorsements, premium financing, carrier portals, invoicing tools, and CRM systems (Salesforce preferred).
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Core Competencies: Superior written and verbal communication; attention to detail; problem-solving; multitasking in dynamic settings; client-focused orientation.

Preferred Qualifications:

- Insurance certification (e.g., CIP, AINS).
- Experience in trucking or commercial insurance.
- Prior role in insurance brokerage or underwriting.

Benefits:

- Career Advancement: Progression to Client Executive, Business Development Representative, or Producer.
- Industry Expertise: Exposure to diverse products and leading insurers.
- Collaborative Culture: Innovative team emphasizing excellence.
- Global Impact: Support expanding international operations.

Apply by submitting your resume and cover letter to [Confidential Information] or via direct message.

#InsuranceJobs #CustomerService #IndoreJobs #CareerGrowth #MangoInsurance

Mango Insurance is an equal opportunity employer. Responsibilities may adjust as required.

  • Customer Service Representative

    3 days ago

    Indore, Madhya Pradesh, India beBeeCustomerService Full time ₹ 2,00,000 - ₹ 3,00,000

    Job Title: Customer Service AssociateThe role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience.Key Responsibilities:Respond to customer inquiries in a timely and professional manner.Make follow-up calls to customers for feedback or updates.Resolve...

  • Customer Service Associate

    41 minutes ago

    Indore, Madhya Pradesh, India beBeeCommunication Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Customer Service AssociateAt our organization, we are seeking a highly skilled and professional customer service associate to join our team.As a key member of our customer-facing department, you will be responsible for providing exceptional customer service by handling inbound and outbound calls in a professional manner.Key Responsibilities:Handle...

  • Customer Service

    3 weeks ago

    Indore, Madhya Pradesh, India Goodvibes Placement services Full time

    Company Overview GoodVibes Placement Services a recruitment and outsourcing firm based in Indore since 2019 is renowned for its effective placement of highly qualified professionals across senior middle and junior management levels Specializing in understanding and meeting company needs GoodVibes ensures client satisfaction through exceptional service...

  • Customer Service Support Specialist

    22 hours ago

    Indore, Madhya Pradesh, India beBeeCustomerSupport Full time ₹ 1,80,000 - ₹ 3,00,000

    Job OverviewWe are seeking a skilled and customer-focused support professional to handle inbound and outbound calls, addressing customer queries and ensuring a positive experience.Key Responsibilities:Respond to customer inquiries in a timely and professional manner.Maintain accurate records of customer interactions and update CRM systems.Evaluate and...

  • Customer Service Ambassador

    23 hours ago

    Indore, Madhya Pradesh, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Customer Service AmbassadorAs a customer-facing representative, you'll serve as the primary point of contact for customers with questions, concerns, or issues related to our products and services.The ideal candidate will possess excellent communication and problem-solving skills, with the ability to remain calm under pressure and provide solutions...

  • Customer Service Representative

    3 weeks ago

    Indore, Madhya Pradesh, India EMTA Infotech Full time

    Position Customer Support Executive Inbound Process 5 days working 9hrs Shift Rotational Shifts for Males and for Females in between 7am to 8pm Rotational off Graduation Mandatory Atleast 1 year Experience Mandatory 16 5k inhand 2000 PLI Work from office Position Customer Support Executive Inbound Process 6 days working 9hr Shift Graduate ...

  • Customer Service Representative

    3 days ago

    Indore, Madhya Pradesh, India Oxale Infotech Full time

    Location: RemoteCompany: Leading Credit Repair Agency/Debt Settlement in USA and Canada. The company is committed to helping individuals manage and resolve their credit effectively. We pride ourselves on delivering exceptional customer service and personalized financial solutions to our clients.We are seeking a highly motivated and dynamic Customer Service...

  • Customer Service Liaison

    3 days ago

    Indore, Madhya Pradesh, India beBeeCustomerService Full time US$ 2,880 - US$ 25,920

    About the RoleSeeking a highly skilled Customer Specialist to join our team.Key Responsibilities:Provide exceptional customer service, addressing queries and resolving issues efficiently.Collaborate with cross-functional teams to drive business growth and improve customer satisfaction.Analyze customer feedback to identify areas for improvement and implement...

  • Customer Service Professional

    6 days ago

    Indore, Madhya Pradesh, India beBeeCustomer Full time

    Job OpportunityWe are seeking a highly skilled and dedicated professional to join our team as a Customer Service Representative. This role is ideal for individuals who possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences.

  • Customer Service Representative

    2 days ago

    Indore, Madhya Pradesh, India beBeeCustomer Full time ₹ 1,80,000 - ₹ 2,50,000

    Job Overview: We are seeking a dedicated professional to handle inbound and outbound calls, address customer queries, provide accurate information, and ensure a positive customer experience. Required Skills and Qualifications: Excellent communication and interpersonal skills Able to work in a fast-paced environment Strong problem-solving and analytical...