Customer Service Officer

3 weeks ago

Indore, Madhya Pradesh, India Mango Insurance Full time
Job Description

Customer Service Officer (CSO) at Mango Insurance - Indore

Mango Insurance, a rapidly expanding international insurance brokerage, is recruiting a Customer Service Officer (CSO) for our Client Servicing team in Indore. This position supports Client Executives in delivering superior post-sale service and fostering client retention.

Location: Indore, Madhya Pradesh (IMango Shared Service Pvt Ltd, 306, 3rd Floor, Princes&apos Business Skyline, Scheme No. 54)

Type: Full-time (40 hours/week)

Reports to: Customer Service Officer Team Lead

Key Responsibilities:

- Policy Management: Process endorsements, renewals, cancellations, and reinstatements; coordinate with carriers to update policies and ensure compliant records.
- Premium & Billing: Advise on financing options, issue invoices, monitor payments, and resolve discrepancies with finance teams.
- Client Support: Address inquiries on policies, coverage, and payments; manage renewals and resolve issues to enhance satisfaction and retention.
- Data & Reporting: Produce reports on renewals, claims, and payments; maintain CRM databases and deliver insights for retention strategies.
- Collaboration: Partner with internal teams (e.g., Client Executives, Pre-Sales Analysts) and external entities (insurers, underwriters) for efficient service delivery.
- Team Support: Identify potential attrition or errors, participate in meetings, comply with procedures, and utilize relevant software.

Qualifications:

- Bachelor&aposs degree in Business, Insurance, Finance, or related field.
- 1-3 years&apos experience in insurance customer service, underwriting support, or policy servicing.
- Knowledge of insurance policies, endorsements, premium financing, carrier portals, invoicing tools, and CRM systems (Salesforce preferred).
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Core Competencies: Superior written and verbal communication; attention to detail; problem-solving; multitasking in dynamic settings; client-focused orientation.

Preferred Qualifications:

- Insurance certification (e.g., CIP, AINS).
- Experience in trucking or commercial insurance.
- Prior role in insurance brokerage or underwriting.

Benefits:

- Career Advancement: Progression to Client Executive, Business Development Representative, or Producer.
- Industry Expertise: Exposure to diverse products and leading insurers.
- Collaborative Culture: Innovative team emphasizing excellence.
- Global Impact: Support expanding international operations.

Apply by submitting your resume and cover letter to [Confidential Information] or via direct message.

#InsuranceJobs #CustomerService #IndoreJobs #CareerGrowth #MangoInsurance

Mango Insurance is an equal opportunity employer. Responsibilities may adjust as required.

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