Customer Service Expert

2 days ago

Indore, Madhya Pradesh, India beBeeCustomerService Full time ₹ 30,000 - ₹ 35,000

Job Opportunity

As a Customer Service Representative, you will be the primary point of contact for internal and external stakeholders. Your role will involve providing exceptional customer service by responding to inquiries and resolving issues in a timely manner.

Key Responsibilities:

  • Deliver excellent customer service through effective communication, empathy, and problem-solving skills.
  • Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
  • Collaborate with the sales team to understand customer requirements and provide solutions that meet their needs.
  • Work closely with other departments to resolve customer complaints and improve overall customer satisfaction.
  • Stay up-to-date on industry trends and developments to provide expert advice and guidance to customers.

Requirements:

  • Bachelor's degree in Automobile or Mechanical Engineering (or equivalent experience).
  • Minimum 5 years of experience in customer-facing roles, preferably in the construction equipment industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
  • Strong problem-solving skills and attention to detail.

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