Operations Manager
10 hours ago
About the Role:
This position oversees clients and underlying processes within the Financial Crimes Compliance domain (KYC Due Diligence, AML Transaction Monitoring or Fraud Monitoring).
Location: Bangalore/Gurgaon/Pune
The operations cover:
- KYC Due Diligence: Onboardings, Remediation, Periodic / Trigger reviews
- Risk assessment of the customer/client/counterparty
- AML Transaction Monitoring (L1/L2/L3)
- Fraud Monitoring (L1/L2/L3)
Responsibilities include:
- Process management
- Managing the daily allocation queue
- Performing initial assessment to understand the complexity of a case
- Ensuring SLA matrices are met (quality and quantity)
- Building strong control measures to ensure minimal mistakes
- Maintaining standard operating procedures
Key responsibilities also include:
- Client management
- Managing all client communications (calls-emails) as per applicable frequency
- Maintaining daily trackers and publishing monthly governance metrics
- Striving to achieve a C-SAT of Exceeds Expectations
Additionally, this role involves:
- Team management
- Hiring and training
- Span of control of 2 to 20 team members
Mandatory requirements for the role include:
- 8+ years' experience with Global Financial Institutions, with strong hands-on experience in handling FCC operations and processes
- Strong domain knowledge
- Excellent communication skills (verbal and written)
- Proven record in client interactions
- Strong Analytical skills to spot trends and patterns
- Strong Reporting skills (MIS for operational statistics)
- Strong team and engagement management skills
- Experience using at least one ownership database like Orbis, Bankers Almanac, Bankscope, SWIFT Registry, etc
- Experience using at least one screening database like Dow Jones, World Check, Lexis Nexis, Orbis, etc
Certifications required for the role include:
- ACAMS
- ACFCS
- ICA
We offer a competitive salary range of ₹2000000-₹4000000 per annum.
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