Operations Manager

10 hours ago


Delhi, Delhi, India Acuity Knowledge Partners Full time

About the Role:

This position oversees clients and underlying processes within the Financial Crimes Compliance domain (KYC Due Diligence, AML Transaction Monitoring or Fraud Monitoring).

Location: Bangalore/Gurgaon/Pune

The operations cover:

  • KYC Due Diligence: Onboardings, Remediation, Periodic / Trigger reviews
  • Risk assessment of the customer/client/counterparty
  • AML Transaction Monitoring (L1/L2/L3)
  • Fraud Monitoring (L1/L2/L3)

Responsibilities include:

  • Process management
  • Managing the daily allocation queue
  • Performing initial assessment to understand the complexity of a case
  • Ensuring SLA matrices are met (quality and quantity)
  • Building strong control measures to ensure minimal mistakes
  • Maintaining standard operating procedures

Key responsibilities also include:

  • Client management
  • Managing all client communications (calls-emails) as per applicable frequency
  • Maintaining daily trackers and publishing monthly governance metrics
  • Striving to achieve a C-SAT of Exceeds Expectations

Additionally, this role involves:

  • Team management
  • Hiring and training
  • Span of control of 2 to 20 team members

Mandatory requirements for the role include:

  • 8+ years' experience with Global Financial Institutions, with strong hands-on experience in handling FCC operations and processes
  • Strong domain knowledge
  • Excellent communication skills (verbal and written)
  • Proven record in client interactions
  • Strong Analytical skills to spot trends and patterns
  • Strong Reporting skills (MIS for operational statistics)
  • Strong team and engagement management skills
  • Experience using at least one ownership database like Orbis, Bankers Almanac, Bankscope, SWIFT Registry, etc
  • Experience using at least one screening database like Dow Jones, World Check, Lexis Nexis, Orbis, etc

Certifications required for the role include:

  • ACAMS
  • ACFCS
  • ICA

We offer a competitive salary range of ₹2000000-₹4000000 per annum.


  • Operational Manager

    2 months ago


    Delhi, Delhi, India Hi-Tech Medics Private Limited Full time

    Operational Manager Job DescriptionHi-Tech Medics Private Limited is seeking an experienced Operational Manager to lead our operations team.Key Responsibilities:Develop and implement effective operational strategies to drive business growth and efficiency.Manage budgets and forecasts to ensure financial stability and success.Oversee quality control and...


  • Delhi, Delhi, India Mantras2Success Full time

    Mantras2Success seeks an experienced Logistics Operations Manager to oversee and manage daily logistics pre-dispatch operations, ensuring timely and efficient coordination across stakeholders and teams.This role demands a proactive approach to optimizing processes, adherence to standard operating procedures, and driving improvements in productivity and...


  • Delhi, Delhi, India Tripoint Holidays Pvt. Ltd Full time

    Tour Operations Manager Job DescriptionWe are seeking an experienced Tour Operations Manager to join our team at Tripoint Holidays Pvt. Ltd.Job Summary:The Tour Operations Manager will be responsible for designing and managing tours, ensuring seamless execution and excellent customer satisfaction.Key Responsibilities:Designing and costing itineraries for...


  • Delhi, Delhi, India Orange Technologies Full time

    High-volume Warehouse Management Opportunity Orange Technologies, a leading e-commerce company, is seeking an experienced Warehouse Logistics Manager to oversee packing, procurement, dispatch, and returns for over 5000 daily orders. About the Role: We are looking for a dynamic leader to take charge of our warehouse operations. The ideal candidate should...


  • Delhi, Delhi, India AccorHotel Full time

    Job DescriptionWe are seeking an experienced Hotel Operations Manager to join our team at Accor Hotel.The successful candidate will be responsible for ensuring the smooth operation of all hotel departments, including front office, housekeeping, food and beverage, and maintenance.Main Responsibilities:Conduct daily briefings with staff to discuss operational...


  • Delhi, Delhi, India GMR Group Full time

    We are seeking a highly skilled Chief Operations Manager to join our team at GMR Group. This is a fantastic opportunity for an experienced professional to lead the operations of Security & Surveillance systems and Baggage handling system at RGIA.About the RoleThe successful candidate will be responsible for ensuring the safe, cost-effective operation and...


  • Delhi, Delhi, India Tripoint Holidays Pvt. Ltd Full time

    Job Title: Tour Operations ManagerWe are seeking a highly skilled Tour Operations Manager to join our team at Tripoint Holidays Pvt. Ltd.About the Company:Tripoint Holidays Pvt. Ltd is a reputable tour operator based in New Delhi, offering a wide range of travel services to clients across the globe.Salary:The estimated salary for this position is ₹8,00,000...


  • Delhi, Delhi, India Mantras2Success Full time

    Job Description:As an Operational Excellence Manager at Mantras2Success, you will be responsible for driving results through the implementation of effective systems to enhance productivity while adhering to lean manufacturing principles and ISO standards (9001, 14001, and 45001) across all operations. This includes managing comprehensive operations,...


  • Delhi, Delhi, India Sage India Full time

    Job OverviewSage India is seeking an experienced Operations Management Specialist to join our team in publishing business operations and activities. This role will be responsible for implementing project management plans, delivering projects on time, within budget, and resources allocated.The ideal candidate should be able to anticipate the needs of their...


  • Delhi, Delhi, India Dentalkart Full time

    About UsDentalkart is a rapidly growing e-commerce company with a robust offline sales presence.Job DescriptionWe are seeking a highly motivated professional to join our Founder's Office as a Strategic Operations Manager. In this pivotal role, you will work closely with the CEO and COO to drive strategic initiatives, enhance operational efficiencies, and...


  • Delhi, Delhi, India Digidotes Full time

    We are seeking a highly skilled Sales Operations Manager to oversee the daily operations of our retail stores and assist the Store Manager in planning strategies to attract customers.As a key member of our team, you will be responsible for coordinating customer service operations, tracking progress towards objectives, and monitoring inventory levels. Your...


  • Delhi, Delhi, India Atrangi Studio Full time

    At Atrangi Studio, we are on a mission to revolutionize the home decor and lifestyle industry with our unique blend of traditional craftsmanship and modern design.About UsAtrangi Studio is a renowned brand that specializes in creating exquisite handcrafted items for the discerning few. Our products are not just mere commodities; they are testaments to the...


  • Delhi, Delhi, India hotsourced Full time

    About The CompanyOur client is a leading provider of personalized, handwritten notes and gifts, partnering with top brands to create meaningful customer interactions. Combining innovative technology with a personal touch, they aim to humanize customer experiences and enhance business loyalty.With a diverse community of over 1,000 scribes in the UK and US,...


  • Delhi, Delhi, India Naukripay Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Corporate Operations Manager to join our team at Naukripay. This is a dynamic role that involves overseeing the day-to-day operations of our office, ensuring seamless communication with clients and stakeholders, and providing administrative support to senior management.


  • Delhi, Delhi, India OS Mgmt Consulting Services Full time

    **About Us**At OS Mgmt Consulting Services, we specialize in providing top-notch management consulting services to our clients.As a key member of our team, you will play a vital role in ensuring the smooth delivery of food and materials to our clients.We are seeking an experienced Logistics Operations Manager to join our team. This is an exciting opportunity...


  • Delhi, Delhi, India Onsitego Full time

    Job OverviewWe are seeking a highly skilled and experienced Office Operations Manager to oversee the day-to-day administration of our office. This role will be responsible for ensuring the smooth operation of all administrative tasks, maintaining a productive work environment, and implementing efficient systems to optimize resource management.


  • Delhi, Delhi, India Tender Truck Full time

    About the RoleWe are seeking an experienced Logistics Operations Manager to join our team at Tender Truck. As a key member of our operations team, you will be responsible for overseeing daily logistics operations, including load scheduling, dispatching, and tracking.ResponsibilitiesNegotiate with fleet owners to secure favorable rates and ensure optimal...


  • Delhi, Delhi, India Synergy Marine Group Full time

    We are seeking a highly skilled and experienced Tanker Operations Manager to oversee the technical management of our fleet of Oil and Chemical Tankers. Our company, Synergy Marine Group, is dedicated to providing exceptional service and ensuring the safe and efficient operation of our vessels.Key Responsibilities:Evaluate and maintain vessel performance,...


  • Delhi, Delhi, India GMR Group Full time

    Job OverviewThe GMR Group is seeking a highly skilled Junior Manager to join our team. As an Operations Management Executive, you will be responsible for overseeing various aspects of the organization.Key ResponsibilitiesLead and manage projects from initiation to completion, ensuring timely delivery and adherence to budget.Develop and implement effective...


  • Delhi, Delhi, India Royal Jordanian Full time

    Job DescriptionAbout the Job:We are seeking a highly skilled Airport Operations Manager to join our team at Royal Jordanian. This is a challenging and rewarding role that requires strong leadership and organizational skills.Key Responsibilities:Ensure safe and efficient ground handling operations for aircraft, passengers, and cargo.Supervise and coordinate...