Administrative Operations Manager

1 week ago

Delhi, Delhi, India hotsourced Full time
About The Company

Our client is a leading provider of personalized, handwritten notes and gifts, partnering with top brands to create meaningful customer interactions. Combining innovative technology with a personal touch, they aim to humanize customer experiences and enhance business loyalty.

With a diverse community of over 1,000 scribes in the UK and US, they offer a unique blend of artistry and efficiency. Joining their team means becoming part of a fast-growing startup focused on innovation and excellence.

About The Role

The Administrative Operations Manager will be responsible for ensuring seamless campaign execution and smooth operational support. This role requires a fast-paced, agile approach and excellent communication skills to coordinate effectively across multiple areas. By handling core administrative tasks with accuracy and efficiency, the Operations Coordinator enables the Head of Operations to focus on strategic initiatives.

Key Deliverables
  • Ensure efficient operations that improve business processes and minimize waste.
  • Deliver client campaigns on time, within budget, and to the highest standard.
  • Support the company's growth targets by maintaining smooth and reliable operational processes.
Job ResponsibilitiesSupplier Coordination

Manage all communications and processes with suppliers, ensuring high-quality, on-time fulfillment for all campaigns. Coordinate with shipping providers to troubleshoot and resolve logistical issues.

Stock and Distribution Management

Maintain accurate stock levels, place orders, arrange distributions, and oversee data integrity checks. Collaborate with the Account Management team to ensure corrections are made prior to campaign launch.

Campaign Briefing and Timelines

Obtain quotes, brief suppliers, and work closely with the Scribe Engagement Manager to monitor campaign timelines and ensure smooth handoffs for upcoming projects.

Data Management

Verify the accuracy of client-supplied artwork using Adobe Acrobat and oversee data integrity checks. Familiarity with SQL is a bonus but not essential; ability to learn and adapt to data tools is more critical.

Financial Administration

Support financial administration by handling ad-hoc transaction reconciliation and managing payments. A numerical mindset and comfort with data are key; experience in bookkeeping or finance is not required but beneficial.

General Administrative Support

Coordinate scheduling, prepare reports, support budget tracking, manage office resources and goods, and handle ad hoc requests from the Director of Operational Strategy to facilitate efficient daily operations.

Requirements
  • Impeccable organizational and multitasking abilities, with meticulous attention to detail.
  • Excellent communication and interpersonal skills.
  • Proficiency in data entry, scheduling, and basic financial reconciliation.
  • Ability to collaborate effectively with cross-functional teams.
  • Adaptability to handle a mix of structured, repetitive tasks and dynamic, problem-solving challenges.
  • A desire to learn and adapt to data handling tools (knowledge of SQL is a bonus).
  • Previous experience of coordinating projects is highly desirable.
Work Schedule

This role requires working in the UK daytime schedule:

Monday to Friday, 9:00 AM to 5:30 PM GMT.

Compensation and Benefits

We offer an annual salary of ₹8-10 lakhs, device provided, fully remote work, and participation in a passionate, friendly, and transparent culture. Full training and ongoing support are also available.

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