Service Management Associate
4 days ago
About Diverse Lynx
">We are Diverse Lynx, a leading organization in the industry, dedicated to delivering exceptional services to our clients. We are seeking an experienced professional to join our team as a Service Management Associate.
">Job Summary
">The successful candidate will be responsible for managing customer relationships, ensuring timely completion of projects, and maintaining effective working relationships with colleagues and customers.
">Key Responsibilities:
">- ">
- Manage customer deliverables and ensure project completion within agreed timelines;">
- Collaborate with customer's technical team to understand requirements and capture complete requirement;">
- Develop and maintain knowledge of customer requirements and preferences;">
- Provide excellent customer service and support;">
- Identify and escalate potential issues and concerns to management;">
- Contribute to the development and implementation of process improvements.">
Requirements
">To succeed in this role, you will require excellent communication and problem-solving skills, as well as experience in a similar position. You must be able to work independently and collaboratively as part of a team.
">Our Culture
">We pride ourselves on our collaborative work environment, opportunities for growth and development, and a competitive salary package.
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