Service Operations Manager

4 days ago


Mangalore, Karnataka, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Customer Service Team Lead

Seeking an experienced professional to oversee customer service operations.

Responsibilities:
  • Manage daily activities, ensuring high service levels and driving process improvements.
  • Monitor volumes, response times, and customer satisfaction metrics.
  • Coach team members for continuous improvement and handle escalated customer queries.
  • Work with QA and Training teams to ensure adherence to policies and guidelines.
  • Analyze team performance reports and generate actionable insights.
Requirements:
  • Bachelor's degree or equivalent work experience.
  • Minimum 3 years in customer service with at least 1 year in a leadership role.
  • Strong experience in chat and email-based customer support.
  • Excellent communication, problem-solving, and people management skills.
  • Familiarity with CRM/chat platforms.


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