Network Technical Lead

6 days ago

Hyderabad, Telangana, India beBeeTechnicalLead Full time ₹ 12,24,000 - ₹ 16,48,000
About the Position

This is an experienced and highly technical role that provides expert analysis and resolution to global customers and networks as part of 24x7x365 operations.

The successful candidate will lead a team of front-line technical staff who monitor and troubleshoot issues within VOIP and Mobile networks and associated services.

Key Responsibilities:
  • Provide guidance for a team of network controllers and front-line technical staff.
  • Action includes recruiting, hiring, managing, scheduling, mentoring and training a diverse technical staff of NOC engineers.
  • Leading staff responsible for acting on customer trouble reports, generating trouble tickets and performing follow-ups with customers.
  • Overseeing NOC Floor Operations schedule and troubleshoot the network alarms using industry standard monitoring tools.
  • Managing day-to-day NOC Floor Operations and ensuring proper shift handover is happening within rotational shifts.
  • Responding to customer inquiries and issues by recording details of events in the ticketing system, keeping the customer up-to-date on problem resolution.
  • Ensuring all Faults / Abnormal Behavior in the networks are tracked through Trouble Ticket / Fault Ticket, assigned to the Right Person at Right Time and resolved within SLA / OLA.
  • Providing leadership and management across multiple shifts of coverage, where employees will:
  • Monitor network performance and its component systems.
  • Lead efforts to reconfigure and restore network equipment.
  • Review network problems through real time monitoring; initiate repair work and reconfigurations.
  • Communicating technical concepts and define projects and maintenance efforts in written and verbal presentation formats; coordinate large number of activities and assignments.
  • Creating tickets using Remedy for the symptoms and affected network elements per defined procedures.
  • Organizing, documenting troubleshooting processes into standard operating procedures and be a point of contact for escalations.
  • Working closely with customers, vendors and peers to gather information, report progress and close tickets per defined procedures.
  • Opening up Bridges during any critical Issues in the network and sending Incidence Communication to all relevant stakeholders.
  • Ensuring all Tickets are closed with proper and realistic closure code within agreed timeline.
  • Responsible for flashing timely Incidence Update Message to all relevant stakeholders.
  • Assigning each new NOC Engineer a mentor to ensure they receive guidance and training on a personal level.
  • Coordinating contingency plan implementation activities for the NOC.
  • Ensuring all on-duty NOC Engineers are properly trained and equipped to perform their roles.
  • Monitoring the MTTR trend and owning actions to reduce it.

Required Skills:

  • Expert knowledge of VOIP and Mobile networks.
  • Proven experience in leading technical teams.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and meet deadlines.

Benefits:
We offer a competitive salary and benefits package, including opportunities for professional growth and development.

Others:
This is a full-time position, working 24x7x365 shifts. The successful candidate will be required to undergo a comprehensive background check and provide proof of eligibility to work in the location.

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