Telemarketing Representative
2 weeks ago
Job Summary:
At Banaraswala Wire Mesh P Limited, we are seeking a skilled Telemarketing Representative to join our team. The successful candidate will be responsible for initiating outbound calls to prospective and existing customers, addressing customer queries and concerns, and collecting and recording customer information.
Key Responsibilities:
• Initiate outbound calls to prospective and existing customers
• Address customer queries and concerns effectively
• Collect and record customer information
• Utilize CRM systems to maintain and update customer data
• Analyze collected data to identify trends and opportunities for improvement
• Identify potential sales opportunities and convert leads into sales
• Follow up with prospects and leads to maximize conversion rates
• Meet or exceed sales targets and performance metrics
• Prepare regular reports on telemarketing activities, customer interactions, and sales performance
Requirements:
• Minimum of 1 year of experience in telemarketing or a related field
• Proficiency in CRM software and telemarketing tools
• Excellent verbal and written communication abilities
• Proven ability to engage with customers and effectively communicate product or service value
• Strong data collection and analytical skills
• Education: Graduate and above
• Relevant certifications or coursework in sales or marketing is a plus
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