Senior Infrastructure Specialist

2 days ago

Rajkot, Gujarat, India beBeeVoice Full time ₹ 8,00,000 - ₹ 10,00,000
Job Title: Senior Voice Analyst">

Job Overview

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The Senior Voice Analyst will be responsible for maintaining, implementing, and administering secure, robust, stable, and redundant Voice and Video infrastructure. This includes proposing the latest technologies and innovations in Voice and VC domains.

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Key Responsibilities

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  • ">
  • Direct Responsibilities:">
    • ">
    • Perform IP Telephony L1 & L2 tasks (CUCM, Unity, UCCX, Voice Gateways)">
    • Experience with Oracle SBC, Kurmi, Clobba (Codesoft)">
    • Troubleshoot Voice incidents and escalate to L3">
    • Manage AV tickets, troubleshoot, fix, and replace Video Conferencing units, projectors, and AV equipment">
    • Operate Crestron CP4 & other devices, Kramer, QSC Amplifier, Shure mics">
    • Support BAU operations in Voice Domain">
    • Coordinate with vendors for AV / VC Setup and resolution">
    • Support 3rd Party applications like Digital Signage, Imagicle, Wallboard in Voice Domain">
    • Coordinate root cause analysis for technical issues and establish recovery and prevention processes">
    • Obsolesce Management and follow necessary process to strengthen Infrastructure">
    • Vulnerability Management and finding remediation">
    • Interface with onshore teams, vendors, and partners for issue resolution">
    • Assist Team Leads/Delivery Manager in maintaining SLA adherence">
    • Propose solution alternatives, provide impact analysis for technical changes">
    • Translate high-level objectives into low-level work modules and tasks">
    • Perform requirements gathering and design">
    • ITIL and Change Management experience">
    ">
  • Contributing Responsibilities:">
    • ">
    • Create SOPs, OPC, business supporting documentation">
    • Knowledge of Traffic analysis tools: Solarwinds, Netflow, Wireshark">
    ">
">

Requirements:

">
  • ">
  • Minimum of 5 years' experience covering Cisco Voice technologies, AV devices, and/or Oracle SBC">
  • Working experience on Cisco IP Telephony, Call manager, Unity, Voice gateways, PRI connectivity, Cisco VC">
  • Or working experience on Oracle SBC's">
  • Strong knowledge of SIP">
  • Good knowledge of Video endpoints (Cisco kit, Room Bar, etc)">
  • Knowledge of IPC Unigy, Verba, and Nice NTR recording">
  • Technical knowledge of Network and Telecom infrastructure">
  • Knowledge of Traffic analysis tools: Solarwinds, Netflow, and Wireshark">
  • ITIL and Change Management experience">
">

What We Offer

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We offer a challenging role with opportunities for professional growth and development. If you are looking for a role that will utilize your skills and experience in Voice and Video infrastructure, this is an excellent opportunity for you.

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As a member of our team, you will have the opportunity to work with a talented group of professionals who share your passion for technology. You will also have access to ongoing training and development opportunities to help you advance in your career.

"]],

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