Technical Solutions Manager

5 days ago

Kannur, Kerala, India beBeeCustomerSuccess Full time ₹ 1,80,00,000 - ₹ 2,20,00,000
Job Title: Product Specialist, Licensing

At Gamma Technologies, we're looking for a talented professional to play a pivotal role in helping customers successfully implement and use our GT-SUITE software. As a Product Specialist, you will be responsible for managing IT-facing components of the software, providing technical support to customers, and ensuring they have a smooth, productive, and secure experience.



Responsibilities:
  • Provide technical assistance and troubleshooting to customers, resolve issues related to software installation and runtime, licensing, to ensure minimal downtime.
  • Define and own the long-term vision for the IT-facing components of GT-SUITE, proposing and prioritizing key feature improvements.
  • Collaborate closely with development, QA, and product teams to align IT-facing product features with overall business goals and customer needs.
  • Oversee concurrent development projects and participate in sprint planning, standups, and retrospectives to deliver timely feature updates.


Requirements:
  • BS/BA in Information Technology, Engineering, Computer Science, or other similar technical degrees.
  • Relevant fields of study: Software Engineering, IT Systems, or Network Administration.
  • 3-5 years of experience in technical support, product management, or IT-related roles, preferably in the software or engineering industry.
  • Prior exposure to customer-facing support roles, particularly in a technical capacity (e.g., support engineer, product specialist, or customer success).
  • Experience with software installation, licensing management tools (e.g., FlexNet, Sentinel), and troubleshooting complex issues.
  • Familiarity with various operating systems (especially Linux, but also Windows) and understanding of software installation and configuration processes across platforms.
  • Knowledge of Python or similar scripting languages.
  • Excellent written and verbal communication skills in English .
  • Ability and willingness to work from 3 pm to 11.59 pm IST to allow collaboration with global teams .


Preferred Qualifications:
  • Experience working with CAE software (e.g. GT-SUITE, ANSYS, Amesim, etc.)
  • Understanding of cloud technologies and virtualization (e.g., AWS, VMware, Docker)
  • Experience with Agile development methods and associated software such as ClickUp


What We Can Offer:
  • A dynamic team of experts.
  • The opportunity to bring in your own ideas, implement them and make them accessible to a large customer base.
  • The opportunity to build a professional network in various branches of industry.
  • Primary work location will be Pune, India.
  • An attractive salary and additional company benefits.

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