Transformation Director

6 days ago

Gurgaon, Haryana, India UnitedHealth Group Full time

At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Transformation Director - Six Sigma Expert, you'll play a critical role in driving process improvement and automation initiatives across the organization.

This role will involve leading transformation programs, managing projects, and collaborating with cross-functional teams to deploy the latest technologies and solve complex business problems. You'll be accountable for driving all projects to completion as per defined timelines and roadmaps.

Key Responsibilities:

  • Overall program management of portfolio
  • People management - Lead and oversee work performed by a team of Six Sigma practitioners & project managers in aligned span
  • Tracks and ensures that process improvement goals in aligned span are met and relevant initiatives are launched to support attainment of critical business objectives
  • Leads functional or segment teams or projects
  • Frontlines and collaborates well with leaders and with Stateside business partners
  • Drives execution in partnership with Automation, technology and analytics teams across enterprise
  • Additionally drives 1-2 additional Transformation Programs at Enterprise level

Requirements:

  • Bachelor's Degree in any discipline
  • Extensive work experience in working in a collaborative environment
  • Extensive work experience in Six Sigma and automation projects
  • Experience in projects involving emerging technologies (automation, Machine Learning, Natural Language Processing, Artificial Intelligence, etc)
  • Experience solving major project or customer issues
  • Extensive experience in working with stakeholders across leadership levels
  • Demonstrated experience in change management
  • Program management - Experience in managing transformation roadmaps - AI/ML/ Gen AI program management experience / Exposure to deploying latest tech / automations to solve business problems
  • Understanding of Payer clinical business and processes (Provider, claims, contact center, Clinical, RCM etc)
  • Proven excellent communication & presentation skills

Preferred Qualifications:

  • Project Management certification / Master's of Business Administration
  • Prior experience in a Payer organization
  • Training in the following: Lean Six Sigma, Project & program Management, Design Thinking, Exposure to a US Healthcare account in previous role or organization
  • Proven ability to clearly describe the way they approach aligning their team including shared goals, team building and more
  • Proven ability to network within their team, department, organization, industry and community
  • Proven ability to advocate with senior leaders for change or for a new idea
  • Proven ability to highlight the possibilities that exist, while acknowledging difficulties will exist when deciding
  • Proven ability to seek to understand the 'why' behind decisions, provides examples of when they have done so and how they translated this to the team
  • Proven ability to help the team learn from mistakes and errors, rarely repeating any
  • Proven active coach to their teams and routinely provides performance and development feedback
  • Proven ability to support the team to come up with new and better ways to do work, solve problems or meet stakeholders and customers needs
  • Proven ability to provide the team with guidance about what is expected, as well as a common starting point for shared work
  • Proven ability to make decisions that yield productive or positive outcomes most of the time

We're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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