Engineering Director
4 weeks ago
Transforming Customer Experience through Engineering Excellence
At American Express, we're committed to delivering exceptional customer experiences through innovative engineering solutions. As our Engineering Director - Platform Transformation Lead, you'll play a critical role in shaping the future of our Disputes and Fraud Servicing platforms.
About the Role
We're seeking a seasoned engineering leader with a passion for cloud native architecture and a proven track record of driving transformational change. As a key member of our Engineering team, you'll be responsible for leading the development and deployment of our Disputes and Fraud Servicing platforms, leveraging cutting-edge technologies like machine learning and deep learning to deliver unparalleled customer experiences.
Key Responsibilities
- Define and lead the roadmap for our Disputes and Fraud Servicing platforms, driving innovation and continuous improvement
- Collaborate with technical leaders across our technology ecosystem to design platform architecture and drive technical excellence
- Develop and deploy software solutions that meet or exceed customer and partner expectations, leveraging agile methodologies and continuous integration
- Recruit and lead high-performing engineering teams, fostering a culture of innovation and collaboration
- Stay up-to-date with industry trends and emerging technologies, applying your expertise to drive business growth and customer satisfaction
What We Offer
As a member of our Engineering team, you'll enjoy a competitive salary, bonus incentives, and a comprehensive benefits package, including medical, dental, and vision coverage, as well as access to our global on-site wellness centers and confidential counseling support. You'll also have the opportunity to develop your skills and advance your career through our career development and training programs.
About American Express
At American Express, we're committed to diversity, equity, and inclusion, and we welcome applications from candidates of all backgrounds. We're an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
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