Engineering Director

4 weeks ago


Gurgaon, Haryana, India AMEX Full time

Transforming Customer Experience

At American Express, we're committed to delivering exceptional customer experiences. As an Engineering Director, you'll lead the transformation of our Disputes and Fraud Servicing platforms, driving innovation and excellence in technology. With a focus on cloud-based, open-source technology stacks, you'll collaborate with technical leaders to design platform architecture and drive continuous improvements.

Key Responsibilities:

  • Define and lead the roadmap for Global Disputes and Fraud Servicing platforms
  • Collaborate with technical leaders to design platform architecture and drive continuous improvements
  • Develop, deploy, support, and monitor software across various environments
  • Deliver software solutions that meet or exceed customer and partner expectations
  • Recruit skilled engineering talent with business and industry experience
  • Play an active part in the open-source community of technical practice

Qualifications:

  • Technical and business knowledge in multiple disciplines, specifically Disputes, Case Management, and current technology stack
  • Extensive hands-on experience delivering on open-source platforms like React JS
  • Experience in building products powered by data science and machine learning
  • Demonstrated ability to lead engineering teams in Agile/Scrum-based product-driven development

We Offer:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite, or virtual arrangements


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